You asked to reset your password, but you are still waiting for that precious e-mail?
Don’t worry, we probably have the solution:
Check your SPAM folder, the e-mail may be hiding there.
Did you enter the right e-mail address, in other words, the one linked to your subscription? The reset e-mail is automatically sent to the e-mail address entered the day you subscribe.
Delete your cookies and clear all cache data, then try again.
If you are still blocked after this, we recommend you write to our Customer Happiness team.